LEGAL REFERENCE

a15 par aapka privacy sabse zaroori hai

Jab aap a15 par account kholte ho, aapka personal aur financial information mehfooz rehta hai. Hamara privacy policy poori tarah transparent hai aur Pakistan ke qanoon ke mutabiq...

Data EncryptionLocal Payment RailsAccount SecurityTransparent Practices
a15 a15 par aapka privacy sabse zaroori hai

Hamara privacy posture aur aapka haq

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

SAWAL HO TOU POOCHIYE

Privacy ke sawaal ka jawab kahan milega

Team online

Live Chat Support

a15 ka support team 24/7 ready hai. Aapke privacy ke baray mein koi bhi pooch lijiye, kisi bhi waqt. Chat window khol kar direct baat kijiye.

Email Help Desk

Agar lambi explanation chahiye toh email bhejiye. Hamara team 48 ghante mein jawab de deta hai. Aapka request document mein save rahe, ye baat pakka karte hain.

Account Settings Panel

Aapka account dashboard mein ja kar apna personal data dekh sakte ho, edit kar sakte ho ya delete bhi kar sakte ho jahan qanoon allow kare.

KIRDAR AUR ZIMMEDARI

Kyun a15 ke privacy rules bharosa ke laayak hain

Encryption Standard

Hamari servers par TLS 1.2+ encryption chalta hai. Aapka password aur payment details kabhi plaintext mein store nahi hote. Har transaction encrypted tunnel se guzarta hai.

Local Compliance

a15 Pakistan mein supported ilaqon mein local data laws follow karta hai. Hum aapke data ko bahar bhejnay se pehle soch samjhte hain.

Payment Partner Vetting

JazzCash, Easypaisa, SadaPay aur Raast - hum sirf un payment companies ke sath kaam karte hain jo high security standards rakhtay hain.

Regular Security Audits

Hamara tech team regular taur par system ko check karta hai. Agar koi risk dikhe toh turant action le lete hain. Last audit teesre maah pehle hui thi.

Data Deletion Policy

Agar aap account band karna chahein toh aapka personal data ek mahina mein delete ho jata hai. Sirf transaction record rehti hai jo tax law ke liye zaroori hoti hai.

No Third-Party Selling

Hamara revenue ads aur khel se aata hai, data selling se nahi. Aapka email list ya phone number kabhi advertiser ko nahi deya jata.

a15 ke privacy practices ek nazar mein

Account Data Access
Aap apna account mein ja kar sab personal information dekh sakte ho, download kar sakte ho ya delete bhi kar sakte ho.
Withdrawal Verification
Jab aap JazzCash, Easypaisa, SadaPay ya Raast se paise nikalna chahein tab hamara identity check zaroor hota hai. Ye fraud se bachain ke liye hai.
Cookie & Tracking
a15 sirf essential cookies use karta hai. Aapka login state, language preference aur timezone save hote hain. Analytics ya ad tracking cookies nahi hain.
Email Communication
Hum sirf promotional ya account-related emails bhejte hain. Aap settings se emails ko unsubscribe kar sakte ho kyun ke hum spam nahi karte.
Session Management
Aapka session 15 minutes ke inactive hone par auto-logout ho jata hai. Ye tabadtari se bachain ke liye hai agar aap shared device use kar rahe ho.
Support Chat Logs
Live chat mein jo bhi aap bolte ho woh record rehti hai. Ye complaint resolution ke liye rakhi jati hai. Aap request kar sakte ho logs dekhnay ki.
Payment Data Retention
Payment details 7 saal tak rakhi jati hai Pakistan ke tax law ke under. Baad mein automatic delete ho jati hai. Credit card numbers kabhi store nahi hote.

a15 par aapka mahfooziyat kaun kaun sa tareeqay se sure hoti hai

JazzCash Integration

JazzCash ke zariye paise daalnay par aapka account number kabhi transaction mein dikhta nahi. Sirf reference code dikhta hai jo safe hoti hai.

Easypaisa Withdrawal

Jab Easypaisa se nikalnay ka order do tab Easypaisa ko sirf amount aur CNIC bataya jata hai, aapka account history nahi. Transaction 2 ghante mein complete ho jata hai.

SadaPay Security

SadaPay ke through deposit sirf 5 minute mein confim hota hai. Aapka device fingerprint check hota hai har baar taake theft na ho sake.

Raast Direct Transfer

Raast jab use hota hai tab bank-level encryption chalti hai. Aapka full bank account detail kabi a15 server par save nahi hota.

Two-Factor Authentication

Aap apne account mein 2FA on kar sakte ho. Login ya withdrawal par SMS code maange gaa. Ye unauthorized access rok deta hai.

Withdrawal Hold Review

Agar withdrawal hold ho tab aapko email aur chat message de diya jata hai. Hamara team 24 ghante mein reason bata deta hai. Aapka paise kabhi gum nahi hote.

Privacy ke baray mein aksar pooche jane wale sawal

Nahi kabhi nahi. Aapka bank account detail sirf payment processing ke waqt payment partner ko jaata hai. a15 apne servers par aapka full bank detail store nahi karta. Sirf transaction ID aur amount record hota hai.

Haan bilkul safe rahe ga. Password reset ka link sirf aapke email par jaata hai. Jab aap naya password banate ho tab puraana password automatically expire ho jata hai. Aapka account locked nahi hota.

Hum policy ko saal mein kam az kam ek baar review karte hain. Agar koi badi change ho tab hamara team email ke zariye inform karta hai. Aapke paas nayi policy accept ya reject karne ka choice hota hai.

Pakistan ke AML laws ke tahat hum aapka identity verify karte hain. Ye sirf withdrawal ya big deposits par chalti hai. Aapka ID number sirf 7 saal tak rakhi jati hai phir delete ho jati hai.

Account band karne ke baad aapka personal data 30 din mein delete hota hai. Sirf transaction record 7 saal rakhe jate hain tax ke liye. Aap request kar sakte ho jaldi delete karne ki.

Nahi bilkul nahi. Hum sirf apne internal marketing ke liye aapka email use karte hain. Third party ko kabhi nahi deya jata. Email unsubscribe karte hi communication ruk jata hai.

Chat logs hamari encrypted servers par rehti hain. Sirf a15 support team dekh sakta hai. Customer complaint ya dispute ke liye logs use hote hain. 90 din baad automatically archive ho jate hain.